Support & FAQs

Use Sign in and enter the user name and password supplied by your administrator. Your user name may differ from your full name. If you forgot your password or your account is inactive, ask your administrator to check Employees and use Set password. There is no self-service reset email on this site. Never put your password into this chat.

I'm KuntryTime's automated website helper. Ask how to use a page or what a field means. I explain the website only; I cannot view your records, change settings, reset passwords or contact a person for you. If I cannot match your question, choose a suggested topic or submit a support request.

The help bot runs within this website without an external AI service. Your conversation stays in this browser tab during navigation and refreshes. It is kept in browser session storage; choosing No, thank you ends and clears the conversation. The FAQ system stores counts for recognized help topics. When signed in, I also remember the topics you asked about under your own account, so I can welcome you back and suggest them. I use your employee name for the greeting. Chat transcripts are not saved on the server. Use Forget my topics in the chat to clear your personal topic memory. Similar questions count toward the same reviewed topic; repeat questions from the same visitor are limited to one count per topic every ten minutes.

Open Submit Request, enter your name, email, subject and a description of the problem, then submit. Include the page name and what happened, but no passwords. The site creates a tracked ticket. This chat does not submit a ticket or contact a live agent for you.