Support & FAQs
Practical answers for the website you use every day.
A little help, right where you are
Use the ? button on any page to ask a question. This is an automated website helper, not a live person. It explains pages and fields but cannot access your records or take actions for you.
Similar questions are grouped under the same reviewed answer. FAQs with the most recognized questions appear first. Repeated questions from the same visitor count at most once per topic every ten minutes. Your chat stays available as you navigate or refresh in the same browser tab. Choosing No, thank you ends and clears it. Chat text is kept in browser session storage, not on the server. When signed in, the helper remembers your recognized topics separately from other employees and greets you by your employee name. Use Forget my topics in chat to clear that personal memory.
Sign in to see help for your employee or administrator pages.
Frequently asked questions
No matching topics. Try the help chat or submit a support request.
How do I sign in or recover my password? Account · 3 questions
Use Sign in and enter the user name and password supplied by your administrator. Your user name may differ from your full name. If you forgot your password or your account is inactive, ask your administrator to check Employees and use Set password. There is no self-service reset email on this site. Never put your password into this chat.
Open related pageWhat can the help bot do? Account · 1 question
I'm KuntryTime's automated website helper. Ask how to use a page or what a field means. I explain the website only; I cannot view your records, change settings, reset passwords or contact a person for you. If I cannot match your question, choose a suggested topic or submit a support request.
Open related pageAre my chat questions saved? Support
The help bot runs within this website without an external AI service. Your conversation stays in this browser tab during navigation and refreshes. It is kept in browser session storage; choosing No, thank you ends and clears the conversation. The FAQ system stores counts for recognized help topics. When signed in, I also remember the topics you asked about under your own account, so I can welcome you back and suggest them. I use your employee name for the greeting. Chat transcripts are not saved on the server. Use Forget my topics in the chat to clear your personal topic memory. Similar questions count toward the same reviewed topic; repeat questions from the same visitor are limited to one count per topic every ten minutes.
Open related pageHow do I contact support or report a problem? Support
Open Submit Request, enter your name, email, subject and a description of the problem, then submit. Include the page name and what happened, but no passwords. The site creates a tracked ticket. This chat does not submit a ticket or contact a live agent for you.
Open related pageHow do I install KuntryTime on my phone? Timekeeping
Visit KuntryTime on your phone and use Install KuntryTime. On iPhone, open Safari and use Share > Add to Home Screen. The app opens its own sign-in screen and your Daily Timesheet. Bottom navigation stays at My Time, New Entry, and More. My Time includes Daily, Review & certify, and Send Timesheet. More also opens Tickets and New Ticket; ticket details and replies stay inside the mobile app. It uses your existing account and needs an internet connection to view or save time. For Face ID, fingerprint, or device PIN sign-in, open More > Quick sign-in, enter your current password, name the passkey, and select Enable quick sign-in. After setup, tap the fingerprint on the login page in any browser that supports passkeys, including the installed app and desktop. Password sign-in remains available. Remove lost-device passkeys through Quick sign-in; removal requires your password.
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